Privacy Policy (Wayanad Metals)
Effective Date: 11 January 2026
Wayanad Metals respects your privacy. This Privacy Policy explains what information we collect from you, why we collect it, how we use it, and what control you have over it when you use our website, place an order, or contact us.
1) Information We Collect
A) Information you give us
When you place an order or contact us, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Delivery address
- Order details (items, quantity, delivery notes)
- Messages you send us (contact form, WhatsApp, email)
B) Information we collect automatically
When you browse our website, we may collect:
- IP address
- Device and browser type
- Pages visited and actions taken (like add-to-cart)
- Approximate location (city level)
- Referring source (Google, Instagram, etc.)
2) Why We Collect This Data (How We Use It)
We use your information to:
- Process your orders and deliver products
- Contact you about order confirmation, delivery, replacements, returns, or support
- Improve website performance and user experience
- Prevent fraud, spam, and misuse
- Send updates/offers only if you choose to receive them (and you can opt out anytime)
3) Cookies & Tracking
We use cookies (small files stored in your browser) to:
- Keep cart and basic site functions working properly
- Understand how users navigate the website
- Improve speed and performance
You can disable cookies in your browser settings. If you do, some features (like cart/session features) may not work properly.
4) Payments
If you pay online using a payment gateway, your card/banking details are processed by the payment provider.
We do not store full card details on our servers.
5) When We Share Your Information
We do not sell your personal information.
We may share necessary details only with:
- Delivery/shipping partners (name, phone, address)
- Payment providers (to complete the transaction)
- Website hosting and technical service providers
- Analytics tools (to understand traffic and fix performance issues)
We may also share information if required by law or for investigating fraud/abuse.
6) Data Retention
We keep your data only as long as needed for:
- Delivering your order and providing support
- Accounting and legal compliance
- Security and fraud prevention
When it’s no longer required, we delete or anonymize it.
7) Data Security
We use reasonable security measures to protect your data.
But be clear: no website can guarantee 100% security, so using online services always has some risk.
8) Your Rights (What You Can Ask Us)
You can request to:
- See what personal data we have about you
- Correct incorrect details
- Delete your data (where legally allowed)
- Stop marketing messages anytime
To request this, contact us using the details below.
9) Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from children.
10) Third-Party Links
Our website may link to third-party platforms (WhatsApp, Instagram, payment gateways, etc.). Their privacy practices are separate from ours, and we are not responsible for their policies.
11) Updates to This Policy
We may update this policy when needed. Any changes will be posted on this page with a revised effective date.
12) Contact Us
If you have questions about this Privacy Policy, contact:
Wayanad Metals
Email:
Phone: +91 4936 202 836
Address: Kallankodan Building, Near Old Bus stand, Main Rd, Kalpetta, Kerala 673121, India